Question 1

When Will My Service Take Place?

Accepted Answer

Our cleaning technicians will service your bins the day FOLLOWING your trash collection day. This ensures your trash bin is empty and ready to be cleaned when we arrive. There may be times when we can clean your bins on your trash collection day. We will notify you by text if we need to change your pick up day.

Question 2

Will I Get A Reminder For My Cleaning Days?

Accepted Answer

Absolutely! We will send you text message reminders the day before your cleaning and the morning of your cleaning.

Question 3

How Will I Know That My Bins Have Been Cleaned?

Accepted Answer

You will undoubtedly be able to tell your bins have been cleaned based on the look and smell. HOWEVER, we will also be placing a sticker on the handle of one of your bins to indicate the can has been cleaned. Simply remove the sticker and throw it away when taking your bins back inside.

Question 4

How Do I Sign Up To Have My Bins Serviced?

Accepted Answer

Simply click any sign-up buttons on this website and fill out the form. A customer service representative will contact you very quickly to collect payment and schedule your cleanings. That’s it!

Question 5

What If I Forget To Leave My Bins Out And Miss Service?

Accepted Answer

At Clean Bins Indy, we guarantee customer satisfaction. Just give us a call at (317) 204-2344, and we will get a make-up cleaning service scheduled for you.

Question 6

When will my cleaning service begin?

Accepted Answer

We will get to your stinky trash bins ASAP. However, we will have to put you in the schedule when the rest of your bins in the area are being serviced for logistics purposes. This could mean service will start the same week you sign up, or in 3 weeks when we get back to that area. If this is an issue please call us and we will work something out.

Question 7

How does billing work?

Accepted Answer

Billing frequency depends on the service you sign up for.

Monthly – Billed Quarterly (4 billings per year)
Quarterly – Billed Annually (1 billing per year)
One Time – Billed only once for the service

Question 8

How do I update my payment method?

Accepted Answer

Just give us a call at (317) 204-2344 and our team will get you taken care of!

Question 9

Do you work with HOA’s and commercial accounts?

Accepted Answer

Yes! For HOA, Property Management, Solid Waste Management Company, or Municipality quotes please call (317) 204-2344. Bulk cleaning service will receive a big discount.

Question 10

Do you clean commercial bins too?

Accepted Answer

Yes! Please call (317) 204-2344 for a quote.

Question 11

Do you service my area?

Accepted Answer

Please check out our Service Area page listed under the About section at the top of the page. If you do not see your service area listed, please reach out at (317) 204-2344 to request your service area be added in the future. The more requests we get from your area, the more likely we will start servicing that area, so please tell your friends, family, and neighbors!

Question 12

What if I am out of town or on Vacation?

Accepted Answer

Please let us know ASAP if you will be unable to put your bins out for any reason and we will work with you to make up for your missed cleaning.

Question 13

What happens if there is trash inside my bins?

Accepted Answer

There is no problem if there is a small amount of trash stuck to the bottom of the bin. Getting those stuck trash items is one of the big reasons for getting your trash bins cleaned in the first place! We cannot perform the cleaning service if the bins have more than small amounts of debris in the bins, however.

Question 14

Do you clean dumpsters?

Accepted Answer

We are capable of cleaning dumpsters as well as surrounding pads. Please reach out to us for a quote at (317) 204-2344.

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